How do I return an item?

Returns
Here's a breakdown of MotoTireUSA’s return policy:

Damage/Shortage
Here's a concise summary of MotoTireUSA's policy for handling damaged or missing items:

Inspection and Reporting:
- Inspect and verify the contents of your package as soon as possible.
- Report any damaged or missing items within 10 calendar days from the date of receipt.
- Purchases made between Thanksgiving and Christmas have a 30-day reporting period for damaged or missing items.
Damaged Packaging:
- If you receive a package with damaged packaging, take several photographs of:
  - The packaging itself.
  - The damage.
  - All labels on the package.
- If the delivery driver is present, note “damaged” on the delivery receipt and ask the driver to do the same.
After Opening:
- If you find missing or damaged parts after opening the package:
  - Take photographs of all received items, including their condition and any identifying labels.
  - Include photos of damaged parts and packaging.
Purpose of Photographs:
- Photographs assist in expediting insurance claims with the carrier and help in arranging replacement parts.
- This process helps keep shipping costs low and ensures a quicker resolution.

Make sure to follow these steps to ensure smooth processing of your claims and replacements.

REV. September 2024